Privacy Policy
Last updated: January 2026
1. Information We Collect
Nexus IQ collects information necessary to provide our industrial intelligence platform services. This includes account information, operational data from connected systems, usage analytics, and communications with our team.
2. How We Use Your Information
We use collected information to deliver and improve our platform services, provide technical support, communicate product updates, ensure security and compliance, and fulfill contractual obligations with enterprise customers.
3. Data Security
Nexus IQ implements enterprise-grade security measures including end-to-end encryption, SOC 2 Type II certified infrastructure, role-based access controls, and continuous security monitoring. All operational data is processed within your designated deployment region.
4. Data Retention
We retain customer data for the duration of the service agreement and as required by applicable regulations. Upon contract termination, data is securely deleted or returned according to customer preference.
5. Third-Party Services
Nexus IQ uses carefully vetted third-party service providers for specific platform functions. All third parties are bound by data processing agreements that ensure equivalent security and privacy protections.
6. Your Rights
Enterprise customers maintain full ownership and control of their operational data. You may request data access, correction, deletion, or portability by contacting your account representative or our privacy team.
7. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@nexusiq.com or through your designated account team.